The mystery shopping service is an anonymous visit or interview that measures the quality of service, from customer reception to loyalty, including commercial and store maintenance. It's a measure of your customer experience.
Our mystery shopping program allows you to understand your business from your customers’ point of view. It should help you get a full understanding on the level of employee’s compliance to the organisation’s guidelines.
Devised using an agreed set of criteria, it will ultimately help you improve operations and profitability by taking immediate actions to correct identified gaps. In turn, this will allow you to uphold your brand promises and strengthen expectations.
